> ## Documentation Index
> Fetch the complete documentation index at: https://fliqr.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Automated Emails from Fliqr AI Conversation Flows

> Send automated HTML and plain-text emails from Fliqr AI flows — configure custom SMTP or built-in sending, verify your domain, and go live.

Email covers the parts of your customer journey that happen outside real-time chat: welcome sequences, order confirmations, follow-up drips, and post-conversation summaries. Because Fliqr AI flows can trigger an email at any point in a conversation — based on a tag, a form submission, or a pipeline stage change — you can coordinate chat and email without managing them in separate tools. This page covers how to configure your sending method, verify your domain, and understand what email can (and cannot) do inside Fliqr AI.

## Prerequisites

* A **sending domain** you control (e.g., `mail.yourbusiness.com`) — required for custom SMTP and recommended for deliverability even with the built-in sender
* Access to your **DNS settings** to add SPF and DKIM records
* If using custom SMTP: your **SMTP host, port, username, and password**
* Optionally, a custom **From address** (e.g., `hello@yourbusiness.com`)

## Connect Email to Fliqr AI

<Steps>
  <Step title="Open channel settings">
    In Fliqr AI, go to **Settings → Channels → Email**.
  </Step>

  <Step title="Choose your sending method">
    Select either **Fliqr AI built-in** (managed sending infrastructure) or **Custom SMTP** (your own mail server or transactional provider like SendGrid or Postmark).
  </Step>

  <Step title="Configure custom SMTP (if applicable)">
    If you chose Custom SMTP, enter:

    * **SMTP Host** (e.g., `smtp.sendgrid.net`)
    * **Port** (typically `587` for TLS or `465` for SSL)
    * **Username** and **Password**
    * **From address** and **From name**
  </Step>

  <Step title="Verify your domain">
    Fliqr AI displays the **SPF** and **DKIM** DNS records you need to add. Log in to your DNS provider and add both records to your sending domain. Propagation typically takes a few minutes to a few hours.
  </Step>

  <Step title="Confirm verification">
    Return to **Settings → Email → Domain Verification** and click **Check Records**. Both SPF and DKIM must show a verified status before you send to real contacts.
  </Step>

  <Step title="Send a test email">
    Click **Send Test Email** and enter your own address to confirm delivery, formatting, and sender name appear correctly.
  </Step>
</Steps>

\[SCREENSHOT: Settings → Channels panel with Email option highlighted]

## Supported message types

| Type             | Notes                                                                                          |
| ---------------- | ---------------------------------------------------------------------------------------------- |
| HTML email       | Full HTML layout with images, links, and branded formatting via the drag-and-drop email editor |
| Plain text email | Fallback or standalone plain-text messages                                                     |

Use the **Send Email** block in the Flow Builder to compose and send either type. You can insert dynamic variables (contact name, order ID, custom fields) directly into subject lines and body content. Email works well for events that happen at the end of or between conversations — post-chat follow-ups, welcome sequences, order confirmations, and re-engagement messages.

<Note>
  To avoid spam folders, add both the SPF record and the DKIM record provided in **Settings → Email → Domain Verification** to your DNS before sending to real contacts. Emails sent from unverified domains have significantly higher spam classification rates.
</Note>

## Limitations

<Warning>
  **Outbound only.** Fliqr AI uses email as a sending channel. Inbound email replies are not received or routed into a Flow — the email channel does not function as a two-way inbox. If a contact replies to an automated email, that reply goes to the From address you configured (your inbox), not back into Fliqr AI.

  **Not a bulk ESP.** The email channel is designed for transactional and triggered messages initiated by conversation events, not high-volume marketing blasts. For large-scale campaigns, connect a dedicated email service provider via the Integrations panel and trigger sends from there.
</Warning>

## What's next

<CardGroup cols={2}>
  <Card title="Flow Builder overview" icon="diagram-project" href="/docs/core-concepts/flows">
    Add a Send Email block to any flow to trigger automated emails.
  </Card>

  <Card title="Contact custom fields" icon="sliders" href="/docs/core-concepts/contacts">
    Personalize email content with dynamic contact and conversation data.
  </Card>

  <Card title="Website Chat" icon="message" href="/docs/channels/website-chat">
    Capture contact emails through the chat widget before sending automated follow-ups.
  </Card>

  <Card title="Integrations" icon="plug" href="/docs/integrations/native-integrations">
    Connect external email platforms for high-volume campaign sending.
  </Card>
</CardGroup>