> ## Documentation Index
> Fetch the complete documentation index at: https://fliqr.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Automate WhatsApp Business messaging with Fliqr AI

> Connect WhatsApp Business API to Fliqr AI — templates, broadcasts, commerce, location requests, and AI Agents.

WhatsApp Business API gives you a high-trust channel for support, sales, and notifications. Connect it to Fliqr AI to automate replies, send approved template messages, run broadcasts, and sell from chat.

## Prerequisites

* A **WhatsApp Business Account (WABA)** in Meta Business Manager
* A **dedicated business phone number** (not already on the WhatsApp consumer app)
* Admin access in Meta Business Manager
* A Fliqr AI workspace at [app.fliqr.ai](https://app.fliqr.ai)

<Note>
  Fliqr AI connects through Meta's official WhatsApp Cloud API. Prefer Embedded Signup in the product when available; use a Meta System User token when you need a manual connection.
</Note>

## Connect WhatsApp

<Steps>
  <Step title="Open channel settings">
    Go to **Settings → Channels → WhatsApp**.
  </Step>

  <Step title="Connect with Meta">
    Use the in-product WhatsApp connection flow when offered. For a manual System User setup, see [Connect with Meta System User](/docs/channels/whatsapp/connect-system-user).
  </Step>

  <Step title="Save and test">
    Save the channel, then message your business number from a personal WhatsApp account and confirm the chat appears in Fliqr AI.
  </Step>
</Steps>

## Guides in this section

<CardGroup cols={2}>
  <Card title="Connect with System User" icon="key" href="/docs/channels/whatsapp/connect-system-user">
    Manual WABA connection with a Meta System User token.
  </Card>

  <Card title="Broadcasts" icon="bullhorn" href="/docs/channels/whatsapp/broadcasts">
    Message opted-in contacts inside and outside the 24-hour window.
  </Card>

  <Card title="WhatsApp Commerce" icon="cart-shopping" href="/docs/channels/whatsapp/commerce">
    Share catalog products, carts, and checkout in chat.
  </Card>

  <Card title="Request location" icon="location-dot" href="/docs/channels/request-location">
    Ask contacts to share location on WhatsApp, Telegram, and Viber.
  </Card>
</CardGroup>

## Supported message types

| Type              | Direction            | Notes                               |
| ----------------- | -------------------- | ----------------------------------- |
| Text              | Inbound and outbound | Up to 4,096 characters              |
| Media             | Inbound and outbound | Images, video, audio, documents     |
| Location          | Inbound and outbound | Lat/long with optional label        |
| Interactive       | Outbound             | Quick replies, lists, CTA buttons   |
| Template messages | Outbound             | Required outside the 24-hour window |

## Limits

<Warning>
  **24-hour customer service window.** After a user messages you, reply freely for 24 hours. Outside that window, use a Meta-approved **template message**.

  **Template approval.** Templates must be approved by Meta before broadcast use.

  **Policy compliance.** Unsolicited or spammy traffic can get your number or WABA restricted.
</Warning>

## Related

<CardGroup cols={2}>
  <Card title="Flows" icon="diagram-project" href="/docs/core-concepts/flows">
    Build WhatsApp and omnichannel flows.
  </Card>

  <Card title="Import contacts" icon="file-import" href="/docs/channels/messenger/import-contacts">
    Import WhatsApp numbers into your workspace.
  </Card>

  <Card title="AI Agents" icon="robot" href="/docs/core-concepts/ai-agents">
    Handle open-ended WhatsApp chats with AI.
  </Card>

  <Card title="Ecommerce" icon="store" href="/docs/ecommerce/overview">
    Catalog and checkout beyond WhatsApp Commerce.
  </Card>
</CardGroup>