> ## Documentation Index
> Fetch the complete documentation index at: https://fliqr.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Core concepts in Fliqr AI

> A short map of Fliqr AI — how channels, rules, Flows, AI Agents, Contacts, and Inbox fit together.

Fliqr AI automates conversations across messaging channels. You connect a channel, decide **when** automation should run, then choose **what** runs — a scripted Flow, an AI Agent, or a human in the Inbox. Everything writes back to the same Contact record.

## How the platform fits together

<Frame caption="Channels feed rules; Flows and Agents reply; Contacts store context; Inbox handles live handoff.">
  <img src="https://mintcdn.com/fliqr/TG4EA8QE8Iqa_8kW/images/fliqr-core-concepts-architecture.jpg?fit=max&auto=format&n=TG4EA8QE8Iqa_8kW&q=85&s=f9111e995e8f72dbd0427d80806f85ba" alt="Architecture diagram: Channels to Rules to Flows and AI Agents to Contacts to Inbox" width="1536" height="1024" data-path="images/fliqr-core-concepts-architecture.jpg" />
</Frame>

```mermaid theme={null}
flowchart LR
  C[Channels] --> R[Automation Rules]
  R --> F[Flows]
  R --> A[AI Agents]
  F --> P[Contacts]
  A --> P
  P --> I[Inbox]
  I -->|handoff back| F
  I -->|handoff back| A
```

## The four building blocks

Learn these in order — each one builds on the last.

| # | Concept                               | In one sentence                                                                                 |
| - | ------------------------------------- | ----------------------------------------------------------------------------------------------- |
| 1 | [Flows](/docs/core-concepts/flows)         | Visual scripts: messages, conditions, delays, and API steps you publish once for every channel. |
| 2 | [AI Agents](/docs/core-concepts/ai-agents) | Generative agents that answer open-ended questions using your knowledge and tools.              |
| 3 | [Contacts](/docs/core-concepts/contacts)   | People who message you — tags, custom fields, and history shared across channels.               |
| 4 | [Inbox](/docs/inbox/overview)              | Where your team takes over live chats, assigns work, and sends Flows or templates.              |

## What else you will use

| Area                                                | Role                                                                          |
| --------------------------------------------------- | ----------------------------------------------------------------------------- |
| [Automation Rules](/docs/core-concepts/automation-rules) | Listen for keywords, opt-ins, tags, and webhooks — then start a Flow or Agent |
| [Channels](/docs/channels/whatsapp)                      | WhatsApp, Instagram, Messenger, Telegram, SMS, Email, Voice, website chat     |
| [Pipelines](/docs/core-concepts/pipelines)               | Kanban stages for deals and support tickets                                   |
| [Ads](/docs/ads/overview)                                | Lead Ads into contacts; conversion events back to Meta                        |

## Suggested path

<Steps>
  <Step title="Skim this page">
    Keep the diagram in mind as you explore deeper guides.
  </Step>

  <Step title="Walk the building blocks">
    Open **Building blocks** in the sidebar: Flows → AI Agents → Contacts → Inbox.
  </Step>

  <Step title="Connect a channel">
    Start with [Website Chat](/docs/channels/website-chat) or [WhatsApp](/docs/channels/whatsapp), then add an [Automation Rule](/docs/core-concepts/automation-rules).
  </Step>
</Steps>

<Tip>
  Prefer a hands-on start? Jump to the [Quickstart](/docs/get-started/quickstart), then return here when you want the mental model.
</Tip>