> ## Documentation Index
> Fetch the complete documentation index at: https://fliqr.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign conversations to admins and teams

> Create Inbox teams, assign chats manually or from a Flow, and use auto-assign with equal distribution rules in Fliqr AI.

Assignment puts the right conversation in front of the right person. You can assign manually in the Inbox, from a Flow action, or with auto-assign rules.

## Create an Inbox team

<Steps>
  <Step title="Open team settings">
    Go to **Settings → Admin → Manage (Inbox team)** (wording may vary slightly in your workspace).
  </Step>

  <Step title="Add a team">
    Click **Add**, name the team, and select members.
  </Step>

  <Step title="Save">
    Teams become available in the Inbox assign picker and in Flow assign actions.
  </Step>
</Steps>

## Assign from the Inbox

1. Open the conversation.
2. Click **Assign conversation**.
3. Choose an **admin** or an **Inbox team**.

## Assign from a Flow

Add **Action → Inbox → Assign conversation** and select an admin or team. Use this after qualification, keyword “human”, or a failed AI path.

## Auto-assign

Auto-assign distributes new human conversations to available agents.

| Option                        | Behavior                                        |
| ----------------------------- | ----------------------------------------------- |
| Equal distribution (all time) | Balance total load across agents                |
| Equal (last hour)             | Prefer agents with fewer chats in the last hour |
| Equal (last 8 hours)          | Balance over the last 8 hours                   |
| Equal (last 24 hours)         | Balance over the last day                       |

### Success and failure paths

In Flow Builder, auto-assign exposes:

* **Success** — an admin was available; continue (notify, tag, etc.)
* **Failure** — nobody available; send an away message, queue, or fallback Flow

<Tip>
  Pair auto-assign with a clear unavailable message so contacts know when a human will reply.
</Tip>

## Next

<CardGroup cols={2}>
  <Card title="Transfer human/bot" icon="right-left" href="/docs/inbox/transfer-human-bot">
    Pause or resume automation for a thread.
  </Card>

  <Card title="Filter conversations" icon="filter" href="/docs/inbox/filter-conversations">
    Find unassigned and human-folder chats fast.
  </Card>
</CardGroup>