> ## Documentation Index
> Fetch the complete documentation index at: https://fliqr.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Filter conversations in the Inbox

> Filter the Fliqr AI Inbox by human/bot, assigned state, channel, unread, blocked, follow-up, archived, and custom conditions.

Filters help agents focus on the work that matters — unassigned human chats, a single channel, or follow-ups due today.

## Common filters

| Filter                    | How                                                     |
| ------------------------- | ------------------------------------------------------- |
| **Human** conversations   | Top-left folder/dropdown → **Human**                    |
| **Bot** conversations     | Top-left folder/dropdown → **Bot**                      |
| **Assigned / Unassigned** | Filter icon → Assigned or Unassigned                    |
| **Channel**               | Filter by WhatsApp, Instagram, Messenger, etc.          |
| **Unread**                | Filter → Unread                                         |
| **Blocked**               | Filter → Blocked                                        |
| **Follow-up**             | Filter → Follow-up                                      |
| **Archived**              | Filter → Archived                                       |
| **Condition**             | Filter → build conditions on tags/fields when available |

## Tips

* Start shifts on **Human + Unassigned** to clear the queue.
* Use **Follow-up** at the end of day for promised callbacks.
* Combine channel + assigned filters when specialists own one channel.

## Next

<CardGroup cols={2}>
  <Card title="Follow-ups" icon="flag" href="/docs/inbox/follow-ups">
    Mark threads that need a later reply.
  </Card>

  <Card title="Assign conversations" icon="user-plus" href="/docs/inbox/assign-conversations">
    Claim or route unassigned chats.
  </Card>
</CardGroup>