> ## Documentation Index
> Fetch the complete documentation index at: https://fliqr.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Add notes to a contact in the Inbox

> Leave internal notes on a contact from the Fliqr AI Inbox so teammates see context without messaging the customer.

Notes store internal context on the contact — promises made, account IDs, escalation history. Customers never see notes.

## Add a note

1. Open the conversation in the Inbox.
2. Click **Add note**.
3. Enter the note and **Save**.

Use notes before assigning a chat so the next agent has context.

<Tip>
  Prefer short, dated bullets (`2026-08-08: Waiting on invoice from finance`) over long paragraphs.
</Tip>