> ## Documentation Index
> Fetch the complete documentation index at: https://fliqr.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Live Inbox in Fliqr AI

> Use the Fliqr AI Live Inbox to assign conversations, reply as a human, send Flows and WhatsApp templates, and manage follow-ups.

The Live Inbox is where your team handles conversations that need a person. Pause the bot, assign work, reply with saved macros, launch Flows, and keep an audit trail — without leaving the chat thread.

## What you can do

| Task                       | Guide                                                                                       |
| -------------------------- | ------------------------------------------------------------------------------------------- |
| Assign to an admin or team | [Assign conversations](/docs/inbox/assign-conversations)                                         |
| Pause bot / return to bot  | [Transfer to human or bot](/docs/inbox/transfer-human-bot)                                       |
| Send a published Flow      | [Send a Flow](/docs/inbox/send-flow)                                                             |
| Send a WhatsApp template   | [WhatsApp templates](/docs/inbox/whatsapp-templates)                                             |
| Use macros                 | [Saved replies](/docs/inbox/saved-replies)                                                       |
| Find the right thread      | [Filter conversations](/docs/inbox/filter-conversations)                                         |
| Flag work for later        | [Follow-ups](/docs/inbox/follow-ups)                                                             |
| Leave internal context     | [Notes](/docs/inbox/notes)                                                                       |
| Review history             | [Activity log](/docs/inbox/activity-log)                                                         |
| Clean up the queue         | [Archive](/docs/inbox/archive) · [Block](/docs/inbox/block-contact) · [Delete](/docs/inbox/delete-contact) |

## Enable the Inbox

1. Go to **Settings → Inbox**.
2. Enable the Live Inbox.
3. Add team members and create [Inbox teams](/docs/inbox/assign-conversations) as needed.
4. Optionally set capacity and assignment rules (see [Human handover](/docs/core-concepts/ai-agents/human-handover)).

## Bot vs human

Conversations sit in a **Bot** or **Human** folder:

* **Bot** — automation (Flows / AI Agents) replies
* **Human** — live agents reply; the bot stays paused until you transfer back

Use filters to focus on unassigned human chats, unread threads, or a single channel.

## Related

<CardGroup cols={2}>
  <Card title="Human handover" icon="headset" href="/docs/core-concepts/ai-agents/human-handover">
    Route from AI into the Inbox automatically.
  </Card>

  <Card title="Trigger a Flow" icon="bolt" href="/docs/core-concepts/flows/trigger-a-flow">
    Start scripts from rules, API, or the Inbox.
  </Card>
</CardGroup>