> ## Documentation Index
> Fetch the complete documentation index at: https://fliqr.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer a conversation to a human or bot

> Pause Fliqr AI automation for live chat, or return a conversation to the bot from the Inbox, Contacts, or a Flow.

Transferring to a **human** disables bot replies for that contact so your team can chat without automation interference. Transferring back to the **bot** resumes Flows / AI Agents.

## From the Inbox

Open the conversation and use the transfer / live-chat control to switch between **Human** and **Bot**.

## From Contacts

1. In **Contacts**, select one or more contacts.
2. Open **Actions**.
3. Choose **Transfer conversation to human** or **Transfer conversation to bot**.

## From a Flow

Add **Action → Inbox → Transfer to human** (or to bot) when your script decides a person is required — or when the issue is resolved and automation should resume.

## Related patterns

| Goal                | Pattern                                                           |
| ------------------- | ----------------------------------------------------------------- |
| AI asks for a human | [Human handover](/docs/core-concepts/ai-agents/human-handover) → Inbox |
| Keyword `human`     | Automation Rule → assign + transfer to human                      |
| Agent finished      | Transfer to bot or archive                                        |

<Note>
  While a conversation is with a human, inbound messages do not advance bot Flows until you transfer back to the bot (or an automation explicitly resumes).
</Note>

## Next

<CardGroup cols={2}>
  <Card title="Assign conversations" icon="user-plus" href="/docs/inbox/assign-conversations">
    Route the human thread to a teammate.
  </Card>

  <Card title="Human handover" icon="headset" href="/docs/core-concepts/ai-agents/human-handover">
    Configure AI-side escalation.
  </Card>
</CardGroup>