Overview
Fliqr AI logs every inbound message that falls through without a response. These messages accumulate in the Unanswered Messages panel under Analytics. The pattern across these messages tells you what your contacts care about most and what your current automation setup misses. This is distinct from messages that triggered a flow but the flow didn’t satisfy the contact. Those appear in flow funnel drop-off data. Unanswered messages are strictly the ones where nothing fired at all.Why They Matter
Each unanswered message is a missed engagement. For a customer asking about shipping, that silence may mean an abandoned purchase. For a lead asking about pricing, it may mean they went to a competitor. Treating unanswered messages as a feedback loop — rather than noise — turns coverage gaps into new automation rules.Reviewing Unanswered Messages
1
Navigate to the panel
From the left navigation, click Analytics → Unanswered Messages.
2
Review the list
The list shows each unanswered message with the message text, the contact name, the channel it came from, and the timestamp.[SCREENSHOT: Unanswered messages list with message text, contact name, channel, and timestamp columns]
3
Open a message for context
Click any row to open the full conversation thread. Seeing the messages before and after the unanswered one gives you context — the contact may have asked a follow-up question after the initial unanswered message that clarifies what they needed.
4
Create a rule for the keyword
From within the message detail view, click Create Rule for This. Fliqr AI pre-fills an automation rule with the message text as the keyword trigger. Adjust the keyword matching mode (exact, contains, or regex) and connect the rule to an existing flow or create a new one.
5
Publish the rule
Save and activate the rule. Future messages matching that keyword will now trigger the automation you connected.
Finding Patterns in Bulk
The most value from unanswered messages comes from looking at many of them together, not one at a time. A single unanswered message about “refunds” might be a one-off; twenty messages about “refunds” in a week means you need a dedicated refund flow.Unanswered messages are stored for 90 days. After that, they are deleted from the panel. If you need to retain them longer for analysis, export them to a spreadsheet or data warehouse on a regular schedule.
What’s Next
Automation Rules
Learn how to create keyword-based rules that trigger flows when a contact’s message matches.
Conversation Performance
See completion rates and drop-off data for flows that are running.