Core concepts in Fliqr AI

The four building blocks

Learn these in order — each one builds on the last.

#	Concept	In one sentence
1	Flows	Visual scripts: messages, conditions, delays, and API steps you publish once for every channel.
2	AI Agents	Generative agents that answer open-ended questions using your knowledge and tools.
3	Contacts	People who message you — tags, custom fields, and history shared across channels.
4	Inbox	Where your team takes over live chats, assigns work, and sends Flows or templates.

Area	Role
Automation Rules	Listen for keywords, opt-ins, tags, and webhooks — then start a Flow or Agent
Channels	WhatsApp, Instagram, Messenger, Telegram, SMS, Email, Voice, website chat
Pipelines	Kanban stages for deals and support tickets
Ads	Lead Ads into contacts; conversion events back to Meta

Area

Role

Listen for keywords, opt-ins, tags, and webhooks — then start a Flow or Agent

WhatsApp, Instagram, Messenger, Telegram, SMS, Email, Voice, website chat

Kanban stages for deals and support tickets

Lead Ads into contacts; conversion events back to Meta

Suggested path

Skim this page

Keep the diagram in mind as you explore deeper guides.

Walk the building blocks

Open Building blocks in the sidebar: Flows → AI Agents → Contacts → Inbox.

Connect a channel

Prefer a hands-on start? Jump to the Quickstart, then return here when you want the mental model.

How the platform fits together