Overview
When a customer completes checkout and payment is confirmed, Fliqr AI creates an Order record linked to that contact. The record holds the order ID, line items, shipping address, payment status, and fulfillment status. You update the fulfillment status as the order progresses, and Fliqr AI can send automated notifications to the customer at each stage. Orders are also the data source for order-related AI Agent queries. When a customer asks “What’s the status of my order?”, your agent’s function can query the Orders panel data and return a live answer.Prerequisites
- A completed checkout flow — see Cart & Checkout
- A payment provider connected — see Payments
Order Lifecycle
Orders move through the following statuses:
Fliqr AI sets Pending and Paid automatically via payment webhooks. You update the remaining statuses manually or through external integrations.
Manage an Order
1
Open the Orders panel
Go to E-Commerce → Orders. The list shows all orders sorted by date, with status badges and contact names.
2
Find the order
Search by order ID, contact name, or email. Use the status and date range filters to narrow the list.
3
Open the order detail
Click any order to open its detail view. You can see line items, shipping address, payment status, and the full order timeline.
4
Update the fulfillment status
Click Update Status and select the new status from the dropdown. Add a note if needed — notes are internal and not visible to the customer.
5
Add a tracking number
When the order ships, enter the carrier and tracking number in the Tracking section. This populates the
{{tracking_number}} and {{tracking_url}} variables you can use in notification messages.6
Trigger a customer notification
Click Send Notification to trigger the automation flow associated with the new status. You can also let automation rules handle this automatically (see below).
Automated Status Notifications
Rather than triggering notifications manually, configure automation rules that fire when an order’s status changes. This ensures customers receive timely updates without your team needing to remember to send them.1
Open Automation Rules
Go to E-Commerce → Orders → Automation Rules → Add Rule.
2
Set the trigger
Choose Order Status Changes To and select the status (e.g., Shipped).
3
Select the notification flow
Choose the Flow to run when the rule triggers. The Flow can reference order variables including
{{order_id}}, {{tracking_number}}, {{tracking_url}}, and {{estimated_delivery_date}}.Example WhatsApp notification message:4
Save the rule
Click Save. The rule is active immediately for all future orders that reach that status.
Automation rules run on the channel where the original order was placed. If a customer placed an order via WhatsApp, the shipping notification is sent to that WhatsApp conversation — you do not need to specify the channel per rule.
Filtering and Exporting Orders
For accounting, fulfillment reporting, or customer service lookups, you can filter and export your order data. Filtering options:- Status (one or multiple)
- Date range (order placed date or payment date)
- Channel (WhatsApp, Website Chat, Messenger)
- Contact name or email
What’s Next
Payments
Understand how payment webhooks update order status automatically.
Sales Analytics
Track revenue, conversion rates, and average order value across channels.