Overview
Fliqr AI’s e-commerce module connects your product catalog, shopping cart, checkout flow, and payment providers into a single in-chat experience. Customers can discover a product in a conversation, see its details, add it to a cart, enter shipping information, and pay — all without leaving the channel they started in. The module works across WhatsApp, Website Chat, and Messenger. Each channel has specific rendering constraints (WhatsApp does not support inline payment forms, for example), but the underlying product and order data is consistent across all of them.Module Components
Catalog
Create and manage the products your customers can browse and purchase in chat.
Cart & Checkout
Configure the checkout flow that collects the customer’s order, address, and payment details.
Payments
Connect Stripe or PayPal to accept payments inside the conversation.
Order Management
Track order status, update fulfillment, and trigger automated shipping notifications.
When to Use the E-Commerce Module
The e-commerce module is the right fit when:- You sell physical or digital products and want to reduce the steps between product discovery and purchase.
- Your customers already engage with you on WhatsApp or Messenger, and you want to close sales in the same thread where they asked their first question.
- You want to handle purchase-related support (order status, returns) in the same platform you use for marketing conversations — without switching to a separate order management tool.
Channel Compatibility
WhatsApp does not support embedded payment forms. On that channel, Fliqr AI sends customers a payment link that opens Stripe or PayPal in their browser. The order record is created in Fliqr AI once payment is confirmed via webhook.
What’s Next
Set Up Your Catalog
Add products and organize them into categories before building checkout flows.
Connect a Payment Provider
Link Stripe or PayPal so you can accept payments at checkout.