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This page collects answers to the questions that come up most often. If your question isn’t covered here, use the in-app chat (bottom right of any page) or visit the Help menu for documentation, community Discord, and video tutorials.
No — the Pro plan includes 5 million GPT-4o mini tokens per month as part of the subscription. This is enough for most typical workloads.If you want to use a different model — GPT-4o, Claude, or Gemini — or if your usage exceeds the included allocation, you can connect your own API key from the relevant provider. Go to Settings → Integrations → OpenAI (or Anthropic / Google AI) to add your key. Charges from those providers then go directly to your account with them.
Yes. Fliqr AI is an official Meta Business Partner. WhatsApp and Instagram channel connections are made through Meta’s official Messaging API. This matters because it means your messages are delivered through a supported, policy-compliant channel — not unofficial browser automation or grey-area methods that risk account suspension.
Yes. The Flow Builder is fully visual — you drag and drop blocks, configure conditions, and connect steps without writing any code. All native integrations (Google Sheets, Stripe, Twilio, etc.) are also configurable through the UI.The REST API, webhooks, and the External Request block exist for teams that want deeper custom integrations, but they’re optional. Most use cases are covered entirely by the visual tools.
Your account pauses. You lose the ability to send messages and run flows, but all your data — contacts, flows, integrations, and conversation history — is retained for 30 days. Upgrade to a paid plan within that 30-day window to resume service and restore full access. After 30 days without upgrading, your data is deleted.
Yes. Each WhatsApp number is its own channel connection in Fliqr AI. You can connect as many numbers as you need, and each one requires its own WhatsApp Business API account through Meta. Go to Settings → Channels → Add Channel → WhatsApp and follow the setup steps for each number.
Yes. Flows can include condition blocks that branch based on a contact’s detected language, so you can route French-speaking contacts to a French-language flow variant, for example.AI Agents automatically respond in the language the contact writes in, as long as you instruct the agent to do so in the system prompt (e.g., “Always reply in the same language the user writes in.”). No additional configuration is needed beyond that instruction.
Go to Settings → Billing → Cancel Plan and follow the prompts. Your service continues until the end of the current billing period. There are no partial refunds for unused days. Your data is retained for 30 days after the period ends before being deleted.
Yes. Go to Contacts, use the filter or search to select the contacts you want, then click Export → CSV. The export includes all standard fields, custom fields, and tags. You can also export all contacts at once without applying a filter.
A Flow follows an explicit script you design. You define every message, every branch, and every action. The contact’s path through the flow is determined by the conditions and inputs you configured. Flows are predictable and easy to audit.An AI Agent uses a language model to interpret any message and generate a response based on a system prompt and an optional knowledge base you provide. AI Agents handle open-ended questions and unexpected inputs without explicit scripting. The trade-off is that responses are generated rather than authored — they require a well-written system prompt and thorough testing to produce consistent results.Many implementations combine both: a Flow handles structured interactions (orders, bookings, FAQs with known answers) and hands off to an AI Agent when the contact’s question falls outside the script.
No. There is a 14-day free trial with no credit card required, which gives you full access to Pro features. After the trial, a paid plan is required to continue. There is no permanent free tier.
Three options:
  1. In-app chat — Click the chat icon in the bottom right corner of any page in Fliqr AI. This reaches the support team directly.
  2. Help menu — Click the ? icon in the navigation for links to documentation, the community Discord, and video tutorials.
  3. Email — Available for Pro customers via the contact details in your billing confirmation email.

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