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Before you can sell anything in a conversation, Fliqr AI needs to know what you’re selling. The Product Catalog is the central store for all products your customers can browse and purchase. Products live here independently of any specific Flow, so you add them once and reference them from any conversation across any channel.

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Overview

Each product in the catalog has a name, description, price, image, SKU, and stock quantity. You can organize products into categories to make browsing easier, both for customers navigating a catalog view and for you when building Flows that display specific product sets. Products in the catalog connect directly to the cart and checkout system — when a customer adds a product from a chat, Fliqr AI tracks the cart and manages inventory counts automatically.

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Prerequisites

  • An active Fliqr AI account with the e-commerce module enabled
  • Product images hosted at a publicly accessible URL (or uploaded via the Fliqr AI media library)
  • Payment provider connected before launching checkout flows

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Add a Product

1

Open the Catalog

Go to E-Commerce → Catalog. You will see the full product list, or an empty state if no products exist yet.
2

Create a new product

Click Add Product. Fill in the following fields:
3

Save the product

Click Save. The product appears in your catalog list and is immediately available for use in Flows.
4

Organize into categories

To create a category, go to E-Commerce → Catalog → Categories → Add Category. Then edit any product and assign it to the category. Categories appear as filter tabs in the Send Catalog Flow block.

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Bulk Import via CSV

If you have an existing product inventory, you can import it in a single step rather than adding products one by one.
1

Download the CSV template

Go to E-Commerce → Catalog → Import → Download Template. The template includes all required column headers.
2

Populate the CSV

Fill in one row per product. The required columns are:
  • price should be a number without currency symbols (e.g., 29.99)
  • image_url must be a publicly accessible direct link to the image file
  • category values are created automatically if they do not already exist
  • stock should be an integer; use 0 for out-of-stock items
3

Upload the CSV

Go to E-Commerce → Catalog → Import → Upload CSV. Select your file and click Import. Fliqr AI validates the file and reports any rows with errors before importing.
Use high-resolution square images of at least 800×800 pixels for product cards. Chat platforms compress images on delivery, and starting with a low-resolution image results in blurry thumbnails that undermine customer confidence. Aspect ratios other than 1:1 may be cropped differently across channels.

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Display Products in a Flow

Once products exist in the catalog, you can surface them in conversations using two Flow blocks: Send Product — Displays a single product card with the name, image, price, description, and an Add to Cart button. Use this when you want to highlight a specific item in response to a customer’s question. Send Catalog — Displays a browsable product list, optionally filtered by category. Use this at the top of a shopping flow to let customers explore your range.
1

Add a product block to your Flow

In the Flow Builder, click Add Block → E-Commerce → Send Product (or Send Catalog).
2

Select the product or category

For Send Product, choose the specific product from your catalog. For Send Catalog, choose whether to show all products or filter by a category.
3

Connect to the cart

Connect the block’s output to an Add to Cart block so customers can act on what they see. See Cart & Checkout for the full flow setup.

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What’s Next

Cart & Checkout

Build the checkout flow that takes customers from cart to confirmed order.

Payments

Connect Stripe or PayPal to accept payment at checkout.