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Vision lets your automation understand images. Collect a photo in a Flow, send it to a vision-capable model, and continue with the analysis stored in a custom field.

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Providers

Connect the provider first: AI Providers.

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Basic setup in a Flow

1

Collect the image

Add User Input / Get User Data and save the image to a custom field.
2

Add the provider action

Insert the OpenAI / Gemini / Claude action block. Choose analyze image (wording varies by provider).
3

Pass the image field

Select the custom field that holds the image. Add an optional text prompt (“Describe the defect and severity”).
4

Save the output

Write the model’s description into another custom field.
5

Continue the Flow

Show the analysis, Condition on keywords, create a ticket, or hand over to a human.

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Advanced: analyze unexpected images

You can analyze images even when they arrive outside a dedicated “please upload” step — for example in a Default Reply path or while an AI Agent is handling the thread. Pattern:
  1. Detect that the inbound message includes an image
  2. Run the Vision action on that media
  3. Reply with the summary or route by Condition

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Prompt tips for Vision

  • Ask for structured output (damage: yes/no, category, confidence)
  • Tell the model what to ignore (background clutter)
  • Keep PII rules explicit if images may contain IDs or faces

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Next

Read documents

Extract text/insights from documents contacts send.

Image generation

Generate or edit images from text prompts.