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Flow Builder is the visual editor for Flows. You add blocks, connect their outputs, and publish when the graph is ready.

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Open the builder

  1. Go to Flows in the left sidebar.
  2. Click Create New Flow, or open an existing Flow.
  3. Name the Flow by outcome and channel when useful (for example, Booking — Telegram).

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Canvas basics

[SCREENSHOT: Flow Builder canvas with a Message block connected to Quick Replies] Each block performs one action. Prefer a chain of small blocks over one overloaded step.

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Block categories

Full catalog: Blocks reference.

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Toolbar actions

  • Test Flow — step through paths in the simulator before go-live
  • Save — store draft changes
  • Publish — make the current graph live for triggers
  • More / submenu — duplicate or copy the Flow to another workspace/page when available
Details: Test and publish and Manage and duplicate.

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Design tips on the canvas

Build the happy path first. Add failure and “I don’t understand” branches second. Label long edges so teammates can audit the graph quickly.
Triggers that start a Flow usually live in Automation Rules, menus, broadcasts, or the inbox — not always as a block on the canvas. Publish the Flow before you attach those triggers.

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Next

Messages and media

Send text, media, and interactive replies.

Test and publish

Verify paths, then ship safely.