Extract with JSONPath
1
Have JSON in a field
Store the JSON string in a custom field first (for example from an AI Action or External Request mapping).
2
Add Get data from JSON
Point the action at the field that holds the JSON.
3
Map paths to fields
For each value you need, set a JSONPath and a destination custom field.
4
Validate paths
Copy a sample response into a JSONPath tester (for example Site24x7 JSONPath finder) before you publish.
Success and failure paths
Ask AI to return JSON
In an AI Action prompt, ask for JSON and include an example shape:email, phone, and tax_id into custom fields.
Typical uses
- Split one API blob into many contact fields
- Parse structured AI output (receipts, tickets, qualification scores)
- Normalize nested JSON before Dynamic choices or Conditions
Next
External requests
Call APIs and map response bodies.
Dynamic content
Return ready-to-send messages from your API.