System fields in Flows

System fields are values Fliqr AI fills automatically. Use them as {{field_name}} in messages, conditions, External Requests, and integrations.

Not every system field appears in the Flow Builder suggestions list. You can still type {{field_name}} manually — if the field exists, it resolves at runtime.

Contacts

Field	Description
`{{first_name}}` / `{{last_name}}` / `{{full_name}}`	Name from the channel profile when available
`{{email}}` / `{{phone}}`	Contact email and phone
`{{user_country}}` / `{{user_state}}` / `{{user_city}}`	Location fields when known
`{{gender}}`	Gender when provided by the channel
`{{locale}}`	Language locale (for example `en_US`)
`{{locale2}}`	Short language code (for example `en`)
`{{profile_pic}}`	Profile image URL
`{{timezone}}`	Offset (for example `+2`)
`{{timezone_name}}`	IANA name (for example `America/New_York`)
`{{user_id}}`	Fliqr contact ID (use with the API)
`{{subscribed_date}}`	When the contact was created
`{{inbox_link}}`	Link to this contact in the Fliqr Inbox
`{{fb_chat_link}}`	Direct link to the contact in Facebook Inbox
`{{me}}`	Link for the contact to view/delete their data (GDPR helper)
`{{user_code}}`	Contact code
`{{ig_user_name}}`	Instagram username
`{{ig_followers}}`	Instagram follower count
`{{ig_verified}}`	Instagram verification status
`{{ig_follow_business}}`	Whether the user follows the business
`{{ig_business_follow_user}}`	Whether the business follows the user
`{{last_btt_title}}`	Title of the last button the contact tapped
`{{last_interaction}}`	Last interaction timestamp
`{{last_order}}`	Last order reference when available
`{{last_seen}}`	Last time the contact read a message
`{{last_outbound_message_at}}`	Last time the business messaged the contact
`{{last_input}}`	Last text, image, video, audio, file, or voice message from the user
`{{last_input_type}}`	`text`, `image`, `video`, `audio`, `file`, or `reel`
`{{consecutive_failed_reply}}`	Count of consecutive failed replies
`{{last_ref}}`	Last entry-point / ref link the user clicked
`{{user_channel}}`	Primary channel for the contact
`{{user_hash}}`	Contact hash
`{{user_tags}}`	Names of all tags on the contact
`{{user_external_id}}`	External channel ID (for example Viber user id)
`{{user_source}}`	How the contact arrived (`Ads`, comment, Direct, Imported, API, Inbound Message, …)
`{{assigned_admin_name}}` / `{{assigned_admin_email}}` / `{{assigned_admin_id}}`	Assigned Inbox admin
`{{current_user_time}}`	Current time in the contact’s timezone context
`{{chat_history}}`	Last 50 messages
`{{chat_history_large}}`	Last 200 messages
`{{chat_history_details}}`	Last 50 messages including who sent each one
`{{chat_history_details_large}}`	Last 200 messages including who sent each one
`{{user_notes}}` / `{{last_user_note}}`	Inbox notes
`{{webchat}}`	Link to continue the conversation in website chat
`{{webchat_parent_url}}`	Page URL where the webchat widget is loaded

Account

Field	Description
`{{account_id}}` / `{{account_name}}` / `{{account_image}}`	Workspace account details
`{{api_key}}`	Account API key

Do not put {{api_key}} in messages contacts can see. Prefer server-side auth on External Request.

Ads and Lead Ads

Field	Description
`{{last_ad}}`	Last Facebook/Meta ad ID the user clicked
`{{last_ctwa}}`	Last Click-to-WhatsApp action ID
`{{last_ad_source_url}}`	Link to the ad
`{{last_ad_source_platform}}`	`Facebook` or `Instagram`
`{{last_lead_id}}`	Lead ID
`{{last_form_name}}` / `{{last_form_id}}`	Lead form name and ID
`{{last_ad_name}}`	Ad name
`{{last_campaign_name}}` / `{{last_campaign_id}}`	Campaign
`{{last_adset_name}}` / `{{last_adset_id}}`	Ad set
`{{last_adgroup_id}}`	Ad group ID

Facebook / Instagram comments and stories

Field	Description
`{{last_commented_post_text}}`	Text of the post the contact commented on (useful in AI prompts)
`{{last_fb_comment}}`	Text of the last comment
`{{total_new_tagged}}` / `{{total_tagged}}`	Tag counts in the comment (Facebook)
`{{last_post_id}}` / `{{last_comment_id}}`	Post and comment IDs
`{{last_story_id}}`	Instagram story ID for story replies

Channel-specific

Field	Channel	Description
`{{page_user_name}}`	Messenger	Page username
`{{viber_bot_username}}`	Viber	Bot username
`{{last_call_recorded}}`	Voice	URL of the last recorded call
`{{last_latitude}}` / `{{last_longitude}}`	Location	Set when the user shares a location

Pipelines, booking, questionnaire

Field	Description
`{{last_opportunity_id}}`	Last pipeline card/opportunity created or updated
`{{booking_date}}` / `{{booking_link}}` / `{{booking_id}}` / `{{booking_calendar}}`	Appointment booking values
`{{last_points}}`	Total points from the last questionnaire

E-commerce

Field	Description
`{{cart_checkout_link}}` / `{{shop_link}}`	Cart and shop URLs
`{{cart_last_item_name}}` / `{{cart_last_item_quantity}}` / `{{cart_num_items}}`	Cart line summary
`{{cart_other_fees}}` / `{{cart_shipping_cost}}` / `{{cart_subtotal}}` / `{{cart_total}}`	Cart money fields
`{{cart_products}}`	Products currently in the cart
`{{money_symbol}}`	Currency symbol
`{{order_*}}`	Order totals, shipping, status, coupon, and IDs (`order_total`, `order_total_formatted`, …)
`{{product_name}}` / `{{product_quantity}}` / `{{product_id}}`	Product context for product triggers

Flow runtime and Inbox

Field	Description
`{{last_step}}` / `{{current_step}}`	Step IDs (published Flows only)
`{{admin_name}}` / `{{admin_team_name}}`	Admin who sent a message/Flow from the Inbox
`{{last_error_log}}`	Details about the last error log entry
`{{last_input_failure}}`	Why Get User Data failed: `timeout`, `user_skipped`, or `invalid_input_attempts`

Field not in the picker?

If an integration UI (for example Google Sheets) does not list a system field:

Create a custom field.
Use Set Custom Field and set its value to {{system_field}}.
Map the custom field in the integration.

Collect data

Custom fields, tags, and user input.

Extract JSON

Pull values from JSON into custom fields.

Core Concepts

Channels

Building blocks

Pipelines

Automation

Ads

E-Commerce

Integrations

Analytics

Account & Admin

Troubleshooting

System fields in Flows

Contacts

Account

Ads and Lead Ads

Facebook / Instagram comments and stories

Channel-specific

Pipelines, booking, questionnaire

E-commerce

Flow runtime and Inbox

Field not in the picker?

Next

Collect data

Extract JSON

​Contacts

​Account

​Ads and Lead Ads

​Facebook / Instagram comments and stories

​Channel-specific

​Pipelines, booking, questionnaire

​E-commerce

​Flow runtime and Inbox

​Field not in the picker?

​Next

Collect data

Extract JSON

Contacts

Account

Ads and Lead Ads

Facebook / Instagram comments and stories

Channel-specific

Pipelines, booking, questionnaire

E-commerce

Flow runtime and Inbox

Field not in the picker?

Next