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Archiving clears resolved threads from the active queue without deleting the contact.

From the Inbox

  1. Select the conversation.
  2. Open the menu.
  3. Choose Archive.

From a Flow

Add Action → Inbox → Archive at the end of a resolved path.

Auto-unarchive

If the contact sends a new message, the conversation unarchives automatically so it reappears for handling. Find archived threads with the Archived filter.