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Send Flow lets an agent start a scripted path without typing every step — collect an address, run FAQ, or kick off booking mid-conversation.

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Steps

1

Open the conversation

Select the contact in the Inbox.
2

Click Send Flow

Use the Send Flow icon in the composer toolbar.
3

Choose a published Flow

Only published Flows appear. Publish first if the Flow is still a draft.
4

Send

Confirm send. The contact receives the Flow’s first messages on their channel.
Keep a short library of agent-friendly Flows (Collect phone, Share pricing PDF, Book a demo) so the team does not hunt through every Flow in the account.

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Also see