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Use Import contacts when you are migrating from another platform or uploading WhatsApp / SMS phone lists.

Open the importer

Go to Contacts → Actions → Import contacts.

Import options

From another Messenger bot platform

WhatsApp or SMS phones

  1. Set the source to WhatsApp contacts or Phone (SMS)
  2. Choose the country code
  3. Upload a .csv or .xlsx file
  4. Optionally set a custom field or tag under More options
Only import contacts you have permission to message. For SMS and WhatsApp, confirm opt-in before broadcasting.

Contacts

Manage tags, fields, and contact records.

WhatsApp broadcasts

Message imported WhatsApp contacts.